Return Policy

● We accept returns from customers who have purchased items directly from our website.

● Gift recipients may also initiate returns, provided they have the necessary order information.

● You have 14 days from the date of delivery to request a return.

● After this period, we cannot process returns.

● Returned items must be in their original condition:

○ With all original packaging (including tags and labels)

To initiate a return:

1. Contact Us:

○ Send an email to coastalgems.jewellery@gmail.com

○ Include your order number and the reason for the return.

○ Once we receive your request, we'll provide a return authorisation code and returns address.

○ Do not send back items without this code.

○ Pack the item securely in its original packaging.

○ Include a copy of the original invoice or packing slip.

○ Ship the package to the address provided with the return authorisation.

○ Customers are responsible for return shipping costs.

○ We recommend using a trackable shipping method.

● Upon receiving the returned item, we will inspect it.

● If everything is in order, we will process your refund within 7 business days.

● Refunds will be issued to the original payment method.

● Exchanges for a different size or color are subject to availability.

The following items are non-returnable:

● Custom-made or personalized pieces

● Earrings (for hygiene reasons)

● Final sale items

● If you receive a damaged or defective item, please contact us immediately.

● Provide clear photos of the issue, and we will assist you promptly.

If you have any questions or need further assistance, feel free to reach out to us at coastalgems.jewellery@gmail.com