Shipping & Payment Info

Shipping Policy

Shipping Methods and Speed Options

We currently only offer shipping in the United Kingdom via Royal Mail.

Shipping options are selected an costs calculated during the Check out process on the website.

Shipping costs may change and are linked directly to the Royal Mail pricing systems.

Order Processing Time

Orders are typically processed within 1-2 business days, unless it states otherwise in the product description.

Many items are made to order and have an estimated shipping time of 7 working days, please read the product descriptions to be clear on delivery times.

You’ll receive an email confirmation once your order is shipped.

Shipping Zones

We currently ship to the United Kingdom.

If you would like an item shipped overseas please contact us directly to discuss at coastalgems.jewellery@gmail.com

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer support at coastalgems.jewellery@gmail.com within 7 days of delivery. We’ll assist you in resolving the issue.

Returns and Exchanges

For information on returns and exchanges related to shipping, please visit our Returns Policy.

Payment Policy

Accepted Payment Methods

We accept the following payment methods for your convenience:

1. Credit Cards: We securely process major credit cards, including Visa, Mastercard, and American Express.
2. PayPal: Use your PayPal account to make secure payments.
3. Apple Pay: If you’re shopping on a compatible Apple device, you can use Apple Pay.
4. Google Pay: Use Google Pay to make secure payments.

Payment Terms

Please note the following payment terms:

1. Immediate Payment: Orders must be paid for at the time of checkout.
2. Payment within 7 Days: For custom orders or special requests, payment is due within 7 days of order placement.
3. Late Payments: If payment is not received within the specified timeframe, we reserve the right to cancel the order.

Payment Security

Your payment information is encrypted and transmitted securely. We do not store credit card details on our servers.

Refunds and Cancellations

1. Refunds: Refunds are processed promptly if an order is canceled before shipment or if there’s an issue with the product. Please refer to our Returns Policy for details.
2. Cancellations: If you need to cancel an order, please contact us within 24 hours of placing it.